Questions about a piece or an order? Start here. If you still need help, use our contact form. We typically reply within 1–2 business days.
What materials do you use?
Materials vary by product. We list the documented base metal, stone and finish on each product page. Our current collection includes 925 sterling silver set with moissanite, and stainless steel pieces with plated finishes. Gold tone and rose gold tone describe a surface finish and do not mean solid gold. Moissanite is a lab-grown gemstone; it is not a diamond and we never describe it as one.
Will your jewelry tarnish or turn my skin green?
Skin chemistry, moisture, cosmetics and wear can affect any jewelry finish. Stainless steel is generally more resistant to corrosion than many inexpensive alloys, but no plated finish is permanent. Sterling silver tarnishes naturally over time and polishes back with a soft cloth. Read our guide to why jewelry can turn skin green and follow the care instructions on each product page.
How do I choose a ring size?
Every ring page has a size chart with inside diameter and circumference in millimetres, and instructions for measuring. Check it before ordering. If you are between sizes or unsure, contact us before placing your order. If the size still isn't right, each ring comes with a one-time free size exchange within 14 days of delivery.
How should I care for my jewelry?
Keep jewelry away from perfume, cosmetics and chlorine. Remove it before swimming, showering or exercising. After wearing, wipe it gently with a soft, dry cloth and store it separately in a dry place.
Where can I browse the collection?
Shop by category: Rings, Necklaces and Bracelets.
Where do you ship?
We currently ship within the continental United States: the 48 contiguous states and Washington, D.C. We do not currently ship to Alaska, Hawaii, US territories, or APO/FPO addresses.
How long will my order take?
Please allow 3–5 business days for processing and 7–14 days for delivery after dispatch. The estimated total time from ordering is approximately 10–19 days. Delivery estimates are not guaranteed.
Are duties and import taxes included?
Yes. Duties and import taxes are included in the price paid at checkout, so no additional amount should be collected when the parcel is delivered.
Will all items arrive together?
Not always. Products may come from different workshops, so an order containing several pieces may arrive in separate parcels on different days. Separate tracking details will be provided when applicable.
When will my tracking information update?
You will receive a shipping confirmation email after dispatch. Please allow up to 72 hours for tracking to become active.
Can I cancel or change my order?
You may cancel an order for a full refund before it is dispatched. If you need to change a color, size or shipping address, contact us as soon as possible. Once an order has been dispatched, it cannot be canceled.
What if my order is late or lost?
If your order has not arrived within 30 days of dispatch, contact us for a full refund. If tracking shows the parcel as lost or has not moved for 14 days, contact us to request a replacement or full refund.
What if my item is damaged, incorrect or not as described?
Contact us within 30 days of delivery with your order number and a photo. You may choose a full refund, including original shipping, or a replacement. You will not need to send the item back.
Do you accept returns or exchanges?
We do not accept physical returns. Rings come with a one-time free size exchange within 14 days of delivery, no return required. Change-of-mind requests may be considered when submitted within 14 days of delivery and the item is unworn and in its original pouch. See our Refund & Cancellation Policy for full terms.
How can I contact you?
Use our contact form. We provide customer support by email.