Refund policy

We want you to be genuinely happy with your order. If something isn't right, we'll make it right — and in almost every case, you won't need to ship anything back to us.

Please read this before ordering so you know exactly where you stand.

We don't accept physical returns

We're a small operation shipping internationally, and sending a parcel back to us would cost you more than the piece itself. So we don't ask you to.

Instead, when something goes wrong we resolve it with a refund, a replacement, or a partial refund — and you keep, pass on, or donate the piece.

We cannot accept parcels sent to our business address. Anything shipped back without our written agreement can't be processed or refunded, and can't be returned to you.

Cancelling an order

Before your order is dispatched, you can cancel for any reason and get a full refund. Message us with your order number.

Orders are usually dispatched within 3–5 business days, so please email as soon as you can. Once dispatched, an order can't be cancelled — but the sections below still cover you.

Need to change something? If you need to amend a color, length, or shipping address, email us straight away. We can usually change an order that hasn't been dispatched.

If your order is late

Please allow 3–5 business days for processing and 7–14 days for delivery.

If your order hasn't arrived within 30 days of dispatch, you're entitled to a full refund. Email us and we'll process it — no questions, no proof needed, nothing to send back.

If we know in advance we can't meet our estimated delivery date, we'll email you and let you choose between waiting or cancelling for a full refund.

If your piece is faulty, damaged, incorrect, or not as described

Email us within 30 days of delivery with your order number and a photo.

We'll give you your choice of a full refund including original shipping, or a replacement. At no cost to you, and without sending the piece back.

This covers a broken clasp, a bent link, plating damage on arrival, a missing extender chain, or the wrong piece in the parcel. It is your right regardless of anything else in this policy.

If your parcel is lost

If tracking shows your parcel as lost, or it hasn't moved for 14 days, email us. You choose: a replacement, or a full refund.

If you've changed your mind

We understand this happens, and we'll do what we reasonably can.

Email us within 14 days of delivery with your order number, the reason, and a photo. We'll assess each request individually and may offer a partial or full refund.

To be fair to everyone, we can only consider change-of-mind requests where the piece is unworn and in the pouch it arrived in. We're not able to refund pieces that have been worn — including pieces worn for an occasion and then reported afterwards.

Earrings and ear cuffs are excluded from change-of-mind requests for hygiene reasons.

Faulty, damaged, incorrect or undelivered pieces are never subject to these conditions. Those are always covered in full.

Length and fit — please ask us first

Because we can't accept returns, we'd genuinely rather help you choose correctly than have you end up with something that doesn't sit right.

Every product page lists the chain length, the extender, and the pendant size in both centimeters and inches. Email us before you order if you're unsure which length to pick, and we'll tell you honestly what we'd recommend — including if we think a piece won't work for you.

Refunds

Approved refunds go to your original payment method within 5–10 business days. Your bank may take a few extra days to display it.

We never charge restocking or handling fees.

Exchanges

We don't process exchanges. If you need a different color or length, email us — depending on the situation we may refund you and ask you to place a new order, so you get the right piece as quickly as possible.