Shipping policy

Where we ship

We ship within the continental United States — the 48 contiguous states and Washington, D.C.

We are not able to ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, other U.S. territories, or APO/FPO military addresses at this time.

Once dispatched, orders typically arrive within 7–14 days.

Please note that processing and delivery are separate. From the moment
you order, expect roughly 10–19 days in total (3–5 business days
processing + 7–14 days delivery).

Duties and taxes — already included

All duties and import taxes are included in the price you pay at checkout. You will not be asked to pay anything extra when your parcel is delivered.

Processing time

Orders are prepared and dispatched within 3–5 business days. This covers sourcing, quality checking and packing. Orders placed on weekends or public holidays begin processing on the next business day.

Orders with more than one piece

Each piece travels in its own pouch inside a small padded envelope. If you order several pieces they may arrive in separate parcels, on different days — our pieces come from different workshops, and we send each one as soon as it's ready rather than holding your whole order back. You'll get separate tracking for each parcel, and you're only charged shipping once.

Tracking

You'll receive a shipping confirmation email with a tracking number once your order is on its way. Please allow up to 72 hours for tracking to become active.

Delays

Delivery estimates are not guaranteed. Customs processing, carrier delays, severe weather and peak periods can extend delivery times. We can't control these, but we will always help you track down a delayed parcel — just email us.

If your order hasn't arrived within 30 days of dispatch, you're entitled to a full refund. Email us and we'll process it.

Incorrect addresses

Please check your shipping address carefully at checkout. If an order is returned to us because of an incorrect or incomplete address, you're responsible for the cost of reshipping. If you spot a mistake, email us immediately — we can usually correct it before dispatch.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, contact us within 30 days of the expected delivery date and we'll arrange a replacement or a full refund.